How to ship with Rainbow Express
For more information, head to our Help Center.
Your shipping questions answered
1How do I open an account?
- 1. Create an account to get started.
- 2. Choose between a business account and a personal account.
- 3. Complete the account registration form. You’ll need a credit card for billing. Make sure the billing address on your credit card is the same as the billing address on the account.
2What's the difference between a business account and personal account?
Both personal and business accounts receive discounts, an address book, and faster shipment set up.
A business account is recommended if you’re selling a product or service (even if you’re a sole proprietor). It has the added benefit of My FedEx Rewards – a free loyalty program where you can earn exclusive perks on eligible shipping and printing. In addition, you’ll get extra discounts on applicable FedEx Office® services.
3Do I have to sign in to ship?
No. You can make a one-time credit card shipment. But if you sign in to a FedEx account, you’ll get discounts, an address book, and faster shipment setup.
4Do I have to use official FedEx packaging?
The only time you have to use FedEx packaging is when you use FedEx One Rate®.
Otherwise, you can use any sturdy, undamaged packaging for your shipments. If you’re reusing a box, just make sure any old addresses and barcodes are completely covered. You can also get more packaging tips and order free FedEx supplies.
5What are my shipping options?
FedEx has options for any speed, cost, weight, and destination. And we’ll help you pick the best one for you. Use our shipping calculator to get estimated FedEx shipping rates and expected delivery times. Or explore all FedEx shipping services based on the type of package and your preferred delivery time.
6What are my billing and payment options?
You have payment options including credit cards, cash, checks, EDI, and money orders. You can also set up monthly billing. Explore all the ways to manage your bill and pay for FedEx services.
7Can I talk to a human?
Definitely. Call 1.800.463.3339. Or call a specific department phone number. You can also email us.